Nov 072011
Leadership in Change Management: Overcoming Resistance

Leading people though organizational and cultural change is challenging. It’s important, of course, for a leader to understand what causes people to resist change, but this understanding  is useless without the knowledge of how to overcome it. This post focuses on what leaders can do to overcome resistance.

Sep 272011
Conflict Management: The Calming Effect of Your Voice

Lowering your voice can be the best way to respond when someone is yelling at you. Because we tend to mirror each others behavior, lowering your voice often has a calming effect on the person listening to you. Calmness, like enthusiasm, is contagious. Lowering your voice during a conflict can de-escalate the tension and allow you to move from an argument to a rational discussion.

 September 27, 2011  Posted by at 7:42 am Communication, Leadership Tagged with: , ,  No Responses »
Nov 202010

Great video by Zach Davis on the power of reciprocity.  Plus, why the tired old line “Can I buy you a drink?” works. The Power of Reciprocity: Psychology of Persuasion | The Good Badger. ( Related articles The Power Of Reciprocity In Business (

Sep 192010
Ensure Your Email Gets Read: 8 Tips for Communicating with Email

We obviously can’t rely on email alone to communicate. How many times have you heard or asked, “Didn’t you get my email?”  Since we regularly use email to communicate, however, we need to know how to make it more reliable? With any form of communication, capturing and maintaining the reader’s attention are pivotal to success. That’s especially true for email.

 September 19, 2010  Posted by at 10:43 pm Communication Tagged with: ,  No Responses »