- Tracy McBroom, PMP - http://www.tracymcbroom.com -

Resume

Tracy Anthony McBroom, PMP, BSAC, ECMp

PROJECT MANAGER

Certified project manager with over 20 years of experience in Software Development, Business Analysis, Budgeting and Team Management in small to large, complex environments. Diverse technological background. Interface with all levels of management. Effectively bridge the IT / business communication gap. Skilled at turning around at-risk projects.

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EXPERTISE
TECHNICAL SKILLS / INDUSTRY KNOWLEDGE

CMMI and PMI methodologies, SDLC, Microsoft Project, PowerPoint, Excel, Visio, Office Suite, Jira, Oracle, DB2, SQL Server, Unix, Perl, C, Java, HTML, XML, PHP, CSS, Web Services, .Net, COBOL, JCL

Enterprise Content Management, eCommerce, ERP, Financial Services, Purchasing, Mortgage Banking

CERTIFICATIONS

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PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Greyhound Lines, Dallas, TX
Project Manager – IT Transformation – 2014 to 2016
Led a program to upgrade Greyhound’s international bus maintenance systems and benefit from today’s internet and mobile technologies.


One Technologies, LP
, Dallas, TX
Project Manager (Under Contract) – Internet Marketing – 2014 to 2014
Contracted to manage the design, branding and development of a B2C web portal for an internet marketing startup in the UK.


Bank of America
, Plano, TX 

Technical Delivery Manager – Project Management Office – 2013 to 2014
Led the execution of large-scale and multiple technology projects across the enterprise. Coordinated cross-project activities with multiple business and application development groups.


Homeward Residential
, Coppell, TX 
Project Manager – Information Technology – 2009 to 2013
Directed software and business process enhancement projects across multiple organizations and subsidiary companies. Led enterprise-wide mortgage servicing projects through the full Project Management Life Cycle (PMLC).


EDS
, Plano, TX
EDS, an HP company, is a Fortune 500 global technology service provider delivering information technology, applications, and business process outsourcing solutions to clients in many industries.

Project Manager – Enterprise Content Management – 2001 to 2008
Managed the development and implementation process involving departmental and multi-vendor teams focused on the delivery of Enterprise Content Management services. Led 4-7 member teams on a variety of efforts.

Consultant – ERP and Business-to-Business Systems –1998 to 2001
Developed solutions to enhance enterprise performance using Business-to-Business (B2B) and Enterprise Resource Planning (ERP) applications to streamline business processes and accelerate time-to-market.

Project / Program Manager – Knowledge Management Services– 1997 to 1998
Led the research and development efforts of EDS’ Enterprise Knowledge Management program for the Chief Knowledge Officer. Developed a service offering, as well as enabling the knowledge management concept.

  • Built the team and technical environments to fulfill EDS’ contract with the US Army Medical Command and Directorate (AMEDD), providing a web-based medical education system.
  • Enabled collaboration capability on a web site by adding CGI scripting and a database. Developed mechanisms to communicate with users, automatically process user feedback and content submissions, and simplify web site maintenance.
  • Maintained a Unix based Knowledge Office web site using ‘C’, Perl and Sybase RDBMS. Set up and administered Internet test servers using Windows NT, IIS, and SQL Server 6.5.
  • Negotiated agreements to use existing hardware from other departments, cutting $23K from costs.
  • Environment: Unix, Windows NT, HTML, C, Perl, Sybase, SQL Server

Manager – Global Purchasing Information Systems – 1994 to 1997
Led a 13-member Information Technology department supporting EDS’ Global Purchasing systems. Established goals and plans for operations, developed and administered budget and P&L, and instituted succession plans.

  • Grew organization from $400K to $2.4 million to modernize systems and support corporate growth. Improvements cut purchase order processing costs by over $20 per order.
  • Managed relationships with European, Canadian and Mexican purchasing departments to facilitate consolidation of global purchasing processes.
  • Managed the Decision Support System (DSS) conversion, On-line Requisition Upgrade and EDI Purchase Order projects that eliminated over $100,000 per year in hardware, paper, and postage costs.
  • Transformed a strained relationship by working closely with client to resolve issues and improve awareness of each others roles and needs.
  • Improved employee job satisfaction, customer opinion and leadership approval rating; 360 degree survey (employees, customers, and management) reflected 6.1 out of a possible 7.
  • Streamlined a variety of technologies to cut costs of maintenance, training, and software licenses.
  • Environment: IBM Mainframe, Windows, COBOL, JCL, DB2, Windows, MS Access, MS Project
EDUCATION

The University of Texas at Austin – Austin, TX, B. A., Computer Science

OTHER

Currently working in the Dallas / Fort Worth area of Texas.

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