Leading people though organizational and cultural change is challenging. It’s important, of course, for a leader to understand what causes people to resist change, but this understanding is useless without the knowledge of how to overcome it. This post focuses on what leaders can do to overcome resistance. Read more
Tag Archive for Communication
Lowering your voice can be the best way to respond when someone is yelling at you. Because we tend to mirror each others behavior, lowering your voice often has a calming effect on the person listening to you. Calmness, like enthusiasm, is contagious.
Lowering your voice during a conflict can de-escalate the tension and allow you to move from an argument to a rational discussion. Read more
We obviously can’t rely on email alone to communicate. How many times have you heard or asked, “Didn’t you get my email?” Since we regularly use email to communicate, however, we need to know how to make it more reliable?
With any form of communication, capturing and maintaining the reader’s attention are pivotal to success. That’s especially true for email. Read more
Avoiding eye contact is not a reliable sign of lying. It’s important to dispel this and other myths about detecting lies because mistaking the truth for a lie can lead to tragic consequences. Read more