Tag Archive for psychology

Conflict Management: The Calming Effect of Your Voice

English: The Big Show arguing with referee Sco...Lowering your voice can be the best way to respond when someone is yelling at you. Because we tend to mirror each others behavior, lowering your voice often has a calming effect on the person listening to you. Calmness, like enthusiasm, is contagious.

Lowering your voice during a conflict can de-escalate the tension and allow you to move from an argument to a rational discussion. Read more

The Power of Reciprocity: Psychology of Persuasion [video] | The Good Badger

Great video by Zach Davis on the power of reciprocity.  Plus, why the tired old line “Can I buy you a drink?” works.

The Power of Reciprocity: Psychology of Persuasion | The Good Badger. (zrdavis.com)

Eye Contact and Lying: Dispelling a Myth

eye contact lying Avoiding eye contact is not a reliable sign of lying. It’s important to dispel this and other myths about detecting lies because mistaking the truth for a lie can lead to tragic consequences. Read more

Effective Negotiation Skills

negotiation techniguesA condensed list of negotiation skills and tips from studies, skilled negotiators, and personal experience.

Lists of skills and techniques are helpful, but they can’t replace self-confidence and actual negotiating experience that are so valuable in negotiations. Don’t despair if you’re lacking in these. They’re helpful, not essential. If you’re nervous, it helps to remember that the other party may have the same feelings.  If the other party is deceptive, avoid them.

Now the list:

  • First, the obvious: Prepare!  Learn as much as you can about the other party’s needs, expectations, and personalities, as well as existing contracts, risks issues, your needs and bottom line…
    • Preparation builds self-confidence and helps you stay focused.
  • Practice for the actual negotiation using a mock trial.
  • Know the six techniques of influence* and how to protect yourself when they are used to manipulate.  Read more